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Motor Vehicle Insurance Claims

Before completing a Motor Vehicle Claim, please check the following guide, to help your claim proceed smoothly.

Motor Vehicle Claims Guide:

  1. Please advise us as soon as any loss or damage occurs.
  2. Do not admit any liability to anyone at the scene of an accident, even if you think you're at fault.
  3. Please complete the claim form fully, taking special care to include all known details of other vehicles/drivers involved and any witnesses. This will help us to ensure your excess is waived if you are not at fault.
  4. If your vehicle has been stolen, please notify the police immediately.
  5. Once your vehicle has been taken to the repairer of your choice, please ensure they contact the assessor from the insurance company, so that repair costs can be agreed.

  Click here to download a Motor Vehicle Claim Form then print it, complete it and fax it to us 09 443 4479 or email it to . Alternatively, please contact us and we can either post or fax one to you if you prefer.

We can often have a claim lodged over the phone for you with your Insurer, to cut down on paper work and speed up the process – so please call us in the first instance.

As your brokers, we will ensure all information is appropriate before submitting the claim to your Insurers, and we will follow your claim through to completion, to ensure that it is settled properly and fairly, and excesses are waived/refunded where appropriate.

Get Adobe ReaderNote: to view the Motor Vehicle Claim Form you need Acrobat Reader, please click here to download it.

 

Emergency assistance phone number for after hours assistance direct to your Insurer:

Vero Insurance  0800 800134 
Lumley Marine  0800 620003
Lumley General  0800 560333 
NZI Insurance  0800 2276537 
Allianz Insurance 0800 500115
QBE Insurance Ltd 0800 505049

What people say

From the moment I called you when I returned to the office after my vehicle was hit from behind, I have had to do nothing but provide details of the accident. And even that was made hassle free... The inconvenience of having such an accident has been minimised to the point of virtually no inconvenience.

- Margie Sorensen

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