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Baileys Insurance – Your Premier Insurance Broker in Auckland

Baileys Insurance have been in the insurance business in New Zealand since Established in 1986 and collectively we have a wealth of experience and knowledge. We’re on your side, and look at your insurances from your point of view.

Our aim is to provide you with an insurance service from which you will obtain real value. A service that will exceed your expectations and contribute to your long term financial well being. We are very experienced in all facets of the insurance industry, and we are confident that our experience and knowledge will be of benefit to you.

As a member of Steadfast Brokers in New Zealand you can be assured that we have “Strength When You Need It”

Vital statistics

Over
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Established in
What people say about us

Have you been searching for an insurance partner who truly understands your needs? Since 1986, Baileys Insurance has been that partner for countless individuals and businesses throughout New Zealand. With our deep roots and extensive experience in the insurance industry, we’re not just your broker — we’re your allies, viewing each policy from your unique perspective.

Our mission is simple: to deliver an insurance service that not only meets but exceeds your expectations, providing genuine value and contributing to your long-term financial wellness. Our team’s expertise covers every facet of insurance, ensuring that our advice and solutions are well-suited to your specific requirements.

As proud members of Steadfast, Australasia’s largest general insurance broker network, Baileys Insurance stands ready with “Strength When You Need It.” Let us show you how our commitment to your success can make a real difference.

Auckland's Insurance Broker

Our Services

We offer a comprehensive suite of insurance products designed to meet the diverse needs of our clients. From safeguarding your personal assets to protecting your business operations, our tailored solutions ensure that you're covered in all aspects of life and work.

Commercial Insurance

We understand the complexities of running a business. That's why our commercial insurance policies are designed to offer robust protection against a wide range of risks that can affect your business operations. From property damage and liability to business interruption, we provide coverage that ensures your business remains resilient in the face of adversity. Trust us to safeguard your business assets, earnings, and liabilities with our comprehensive commercial insurance NZ solutions.

Car Insurance

We offer comprehensive car insurance policies that are designed to protect your vehicle against unforeseen events such as accidents, theft, and other damages. Whether you own a single vehicle or manage a fleet, our car insurance solutions are tailored to provide optimal coverage, ensuring your peace of mind on the road. Let us help you navigate through your insurance options to find the perfect fit for your automotive protection needs.

Contents Insurance

Our contents insurance service is essential for anyone looking to protect their personal belongings and valuable items within their home or business premises. This insurance is designed to cover the costs of replacement or repair in the event of theft, loss, or damage. We provide flexible policies that can be adjusted according to the value of your contents, ensuring you receive adequate coverage and financial relief when you need it most.

Marine Insurance

Baileys Insurance offers specialised marine insurance that covers everything from small trailer boats to large launches and yachts, including cargo and associated marine liabilities. Whether you’re a commercial fisherman or a recreational boater, our marine insurance policies provide comprehensive protection against the inherent risks of maritime activities.

Jet Ski Insurance

For enthusiasts of high-speed water sports, our jet ski insurance is a must. We provide tailored jet ski insurance NZ policies that cover your ride against accidents, theft, and damages. Our goal is to allow you to enjoy the thrilling experience of jet skiing without the worry of potential financial loss. With Baileys Insurance, you can hit the waters knowing you're fully covered.

Business Insurance

Our business insurance services are crafted to protect your enterprise from a broad spectrum of operational risks. From general liability to property damage and beyond, we offer coverage options that help secure your business's future. Our expert team at Baileys Insurance will work closely with you to understand your business needs and provide tailored solutions that ensure you're protected against any eventuality.

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Why Choose Us

Decades of Expertise

With over 35 years in the industry, Baileys Insurance brings a wealth of experience and a proven track record. Our long-standing presence assures you of our stability and deep-rooted knowledge in insurance services.

Client-Centered Solutions

We prioritise understanding your individual needs and circumstances, ensuring that every insurance solution we provide is customised and relevant to you. This personalised approach helps build trust and ensures that your coverage truly protects what is important to you.

Extensive Range of Products

Whether you need personal, business, or specialty insurance, our extensive range of products means you can find all the insurance solutions you need under one roof. This convenience saves you time and simplifies your insurance management.

Part of Steadfast Network

As a member of the Steadfast Brokers network, we leverage the strength and resources of one of New Zealand's largest broker networks. This affiliation enhances our ability to secure competitive premiums and exclusive coverage options for our clients.

Local Presence, Global Strength

As locals, we understand the unique needs and challenges of the New Zealand insurance landscape. This local insight, combined with our global network resources, allows us to offer solutions that are both deeply personalised and broadly effective.

Accessible and Responsive Service

Your inquiries and requirements are always welcome. Our team is accessible and responsive, so that you receive timely and helpful support whenever you need it. This responsive service builds trust and ensures a smooth client experience at all times.

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FAQ

Getting a quote is simple. Please contact our team directly through our website, or send us an email. We will require comprehensive information about your insurance needs to provide you with an accurate quote.

If you need to make a claim, our dedicated claims management team is here to assist you throughout the process. You can initiate a claim by contacting us via email, phone, or our website. We strive to handle all claims efficiently to minimise any inconvenience to our clients.

It’s advisable to review your insurance policies annually or whenever there are significant changes in your personal or business circumstances. This ensures that your coverage remains adequate and relevant. At Baileys Insurance, we proactively contact our clients for reviews to discuss any necessary adjustments to their policies.

Yes, bundling multiple policies such as home, contents and auto insurance can often lead to discounts and simplified management of your insurance needs. Contact our team to discuss bundling options that could be financially beneficial for you.

Liability insurance provides protection against claims resulting from injuries and damage to people or property. It covers legal costs and any payouts for which the insured party is found liable. Essential for both individuals and businesses, liability coverage helps protect against the potentially devastating costs of legal action.

If there are changes in your life or business, such as moving to a new house, acquiring new assets, or expanding your business activities, you should update your insurance policies accordingly. Keeping your insurance broker informed allows us to adjust your coverage to maintain adequate protection.

Please click ‘Read and Accepted’ button below to begin your quote.

Disclosure Statement - New Zealand Based Vessels

Please take the time to read this Disclosure Statement as it’s an important document. Once you have done that, please click on the “Read and Accepted” button to begin your quote.

Licence status and conditions

Baileys Insurance Ltd holds a financial advice provider licence, issued by the Financial Markets Authority (FMA) to provide financial advice.  
Our Financial Markets Authority Reference Number is: CAS-75396-Y7R8M1 / NTF220538567.

Nature and scope of financial advice service

This website is an on line facility to purchase pleasure craft insurance for your recreational vessel. This does not provide quotations or advice on any other insurance product. The insurance policy here is underwritten by the marine division of Vero Insurance NZ Ltd. This facility does not provide any comparisons or quotations on any pleasure craft policies from other Insurers. The policy available here has been arranged based on our extensive experience in the marine insurance market. Key features and benefits unique to Baileys Insurance are highlighted in the full quotation provided. Once the policy is purchased, we provide expert assistance with any claims you may need to make. This on line system is set up for boat owners to obtain boat insurance. All of the policy information is available before you make your decision to purchase. If you have any questions or would like to discuss any aspect of the policy or coverage please call us on 0800 89 85 85. The on line facility is only used for new business. Your policy will be reviewed each year and a renewal offer will be sent to you prior to the policy expiring. You are free to turn down this offer. The on line facility can be cancelled at any time without any notice being given.

Fees, expenses or other amounts payable

We charge a policy fee to help cover administration costs.  The fee for trailer craft is NIL.  The fee for moored vessels is:
Up to $100,000 sum insured: $50.
Over $100,000 sum insured:  $75.
Any fee charged will be clearly shown on your invoice and is part of the total amount due.

Premium funding

Premium funding products enable you to pay the insurance premium over the term of your policy by instalments rather than as one amount. Premium funders charge interest and they take a power of attorney over your insurance policy, which means they have the ability to cancel your insurance policy if you fail to pay an instalment.  We own Baileys Premium Funding Ltd, a premium funding company.  Under certain circumstances this company may allow you to fund your premium allowing you to spread the payments over the term of your policy.  Additional charges apply, which will be clearly advised to you if we agree to you using this facility.

Commissions and incentives

Our remuneration is paid by Vero Insurance Ltd, by way of commission. The commission rate is 20% of the Company Premium shown on your invoice. We are also a member of Steadfast NZ Limited (Steadfast). Steadfast supplies technology platforms, management, marketing, professional, technical, and buying benefits and services to support us in providing our financial advice. Steadfast has arrangements with insurance companies under which Steadfast receives a professional services fee of up to 1.5% of the premium paid for each policy arranged by us with those insurers. These payments are used to operate Steadfast. We will receive a proportion of the professional services fee paid to Steadfast, being 35% of that fee. This will be paid to us by Steadfast at the end of each financial year.

We receive no other incentives or inducements.

Complaints

If you are unhappy with this financial advice service, please contact us immediately so we can put things right.

If you wish to make a complaint, you can contact us as follows: 

  • Call us on 0800 89 85 85 between the hours of 8.30 am – 5.00 pm week days 
  • Email us at: enquiries@baileysinsurance.co.nz
  • Write to us at:  P O Box 101-101 North Shore, Auckland 0745, addressing your letter to the attention of Peter McEvoy

How your Complaint will be handled

We will attempt to resolve any issue of dissatisfaction with you immediately.  We will send you an acknowledgement of your complaint within five working days of your complaint being notified to us.  This letter or email will provide you with our timeline to respond to you and the name of the person who will be managing our response.  We will investigate the circumstances and contact you to try to resolve the complaint to your satisfaction.  It is important that you provide us with all relevant information.

We will provide you with a written update within 20 working days of receiving your complaint.  If we are unable to provide a full response to you at that point, our letter will explain why we are not yet in a position to do so, and tell you when we will next contact you.  40 working days (maximum) after the receipt of your complaint we will issue a final resolution.  If we need to continue our review past this point, we will explain to you the reason for the delay and the required timeframe to provide a full response. At this point, if you feel that the delay is unsatisfactory, you can redirect your complaint to our external dispute resolution service provider detailed below. 

If we are unable to resolve your complaint

We expect that our response to you will have addressed the concerns you have raised. If you feel that your concerns have not been appropriately considered, we invite you to submit any further information for consideration.  If we are unable to resolve your complaint despite our best efforts, you can contact our external dispute resolution scheme, who provides a free and independent dispute resolution service.  The contact details for our external dispute resolution service provider are: 

Financial Services Complaints Limited
0800347257
complaints@fscl.org.nz
www.fscl.org.nz

Contact details

Baileys Insurance Limited (FSP721031) is the Financial Advice Provider.  We can be contacted as follows:
Postal: P O Box 101 101 North Shore, Auckland 0745
Telephone: 09 4448860 or freephone 0800898585
Email: enquiries@baileysinsurance.co.nz

Please click ‘Read and Accepted’ button below to begin your quote.