General Insurance Claims New Zealand, Auckland - Baileys Insurance

 Unit 9, 35 Apollo Drive, Rosedale, Auckland, New Zealand 0632

         0800 898585

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General Insurance Claims

Before completing the General Claim Form, please check the following guide, to help your claim proceed smoothly.

Residential / Commercial Property / Pleasure-craft and Other Claims:

  1. Please advise as soon as any loss or damage occurs.
  2. If the claim is for damage, please arrange for a written quote before proceeding with any repairs.
  3. If the claim is for a burglary or loss:
    • please notify the police immediately, this is mainly to ensure that you are noted as the owner of the property should something be recovered.
    • please ensure the claim form is witnessed by a JP, solicitor or similar.
    • please provide any documentation you may have to support "proof of ownership" and confirmation of the amounts claimed for - e.g original receipts/warranties/photos etc, plus written quotes or invoices for the current replacement values.
  4. An assessor may be appointed in some cases, to help you put together the necessary information and assist in repair/replacement of property. We will advise you of this.

  Click here to view a General Claim Form (for all claims other than motor vehicle) then print it and email it to . Alternatively, please contact us and we can post one to you if you prefer.

We can often have a claim lodged over the phone for you with your Insurer, to cut down on paper work and speed up the process – so please call us in the first instance.

As your brokers, we will ensure all information is appropriate before submitting the claim to your Insurers, and we will follow your claim through to completion, to ensure that it is settled properly and fairly, and excesses are waived/refunded where appropriate.

Get Adobe ReaderNote: to view the General Claim Form you will need Acrobat Reader, please click here to download it.


Emergency assistance phone number for after hours assistance direct to your Insurer:

Vero Insurance  0800 800134 
Lumley Marine  0800 620003
Lumley General  0800 560333 
NZI Insurance  0800 2276537 
Allianz Insurance 0800 500115
QBE Insurance Ltd 0800 505049
Pleasure Boat Claims 027 4919525

What people say about us

You've been our insurance broker since November 2000 and the personal, efficient and friendly attention we receive from you and the team at Baileys is really appreciated... Please pass on my thanks to all the staff at Baileys."

- Margaret Spooner, Office Furniture Hire


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