General Insurance Claims

Before completing the General Claim Form, please check the following guide, to help your claim proceed smoothly.

RESIDENTIAL / COMMERCIAL PROPERTY / PLEASURE-CRAFT AND OTHER CLAIMS:

Please advise as soon as any loss or damage occurs.
If the claim is for damage, please arrange for a written quote before proceeding with any repairs.
If the claim is for a burglary or loss:
- please notify the police immediately, this is mainly to ensure that you are noted as the owner of the property should something be recovered.
- please ensure the claim form is witnessed by a JP, solicitor or similar.
- please provide any documentation you may have to support “proof of ownership” and confirmation of the amounts claimed for – e.g original receipts/warranties/photos etc, plus written quotes or invoices for the current replacement values.
An assessor may be appointed in some cases, to help you put together the necessary information and assist in repair/replacement of property. We will advise you of this.

Click here to view a General Claim Form (for all claims other than motor vehicle) then print it and email it to . Alternatively, please contact us and we can post one to you if you prefer.

We can often have a claim lodged over the phone for you with your Insurer, to cut down on paper work and speed up the process – so please call us in the first instance.

As your brokers, we will ensure all information is appropriate before submitting the claim to your Insurers, and we will follow your claim through to completion, to ensure that it is settled properly and fairly, and excesses are waived/refunded where appropriate.

Emergency assistance phone number for after hours assistance direct to your Insurer:

Vero Insurance

0800 800134

NZI Insurance

0800 2276537

QBE Insurance Ltd

0800 505049

Services

BUSINESS INSURANCE

MARINE INSURANCE

LIFE & HEALTH INSURANCE

OTHER INSURANCES

What people say about us

Baileys has been exceptional from start to finish. Tom made setting up the policy quick and painless, by really understanding my business and providing friendly advice I was confident I had the right covers in place. Also in regards to a recent claim, Donna provided excellent claims service and ensured I was kept up to date throughout the process. As a result the claim ran smoothly and was settled in a quick and efficient manner. Thanking you

The process of losing the mast, and getting to the point of being ready to sail home has been a long one with many lessons learnt. Our insurance company Lumley, broker Baileys Insurance and adjuster Moyle Marine Surveyors have been nothing short of fantastic the entire time. They have been realistic and helpful at every turn, putting our best interest first. Fiji is a long, long way from New Zealand when it comes to this type of thing.

The team at Baileys have been great to deal with. Tom made the process of setting up my business insurance quick and easy and is only ever a quick phone call or email away from answering any questions I have. Having a broker that knows me and my business makes all the difference in having confidence I have the right covers in place and support when it’s needed the most.
Kind regards

You've been our insurance broker since November 2000 and the personal, efficient and friendly attention we receive from you and the team at Baileys is really appreciated... Please pass on my thanks to all the staff at Baileys.