4 - Baileys Insurance

 Unit 9, 35 Apollo Drive, Rosedale, Auckland, New Zealand 0632

         0800 898585

 Complaint & Dispute Resolution Process

  • A promise means nothing until it is delivered
  • Business Risk Insurance
  • Marine Insurance
  • Life and health insurance


Rest assured your claim will be given our full and immediate attention with our Platinum Claims Guarantee...

Platinum Guarantee Of Service
From Baileys Insurance Ltd

We mean what we say…

“If we let you down, by failing on any of the following points, we will pay your excess up to $300”


  1. Your claim will be actioned within 1 hour of receipt.
  2. Your claim will be reviewed every 3 days and you will be kept informed until:
    • you have the claims cheque in your hand
    • or: repairs have been completed and you are 100% happy
    • or: items have been replaced
  3. You will receive everything you are entitled to from your claim.
  4. We will actively pursue your policy excess, if you’re not at fault and recovery is possible. We won’t rest until we get a result.
  5. If we say we’ll ring you back at a certain time – we will.
Member of
Member of IBANZ
Member of
Member of Steadfast
Member of NZ Marine Industry
       Proud sponsor of
Proud sponsor of ICA