Motor Vehicle (including Windscreen) Claims

Before completing a Motor Vehicle Claim, please check the following guide, to help your claim proceed smoothly.

MOTOR VEHICLE CLAIMS GUIDE:

Please advise us as soon as any loss or damage occurs.
Do not admit any liability to anyone at the scene of an accident, even if you think you’re at fault.
Please complete the claim form fully, taking special care to include all known details of other vehicles/drivers involved and any witnesses. This will help us to ensure your excess is waived if you are not at fault.
If your vehicle has been stolen, please notify the police immediately.
Once your vehicle has been taken to the repairer of your choice, please ensure they contact the assessor from the insurance company, so that repair costs can be agreed.

Click here to download a Motor Vehicle Claim Form then print it and email it to . Alternatively, please contact us and we can post one to you if you prefer.

We can often have a claim lodged over the phone for you with your Insurer, to cut down on paper work and speed up the process – so please call us in the first instance.

As your brokers, we will ensure all information is appropriate before submitting the claim to your Insurers, and we will follow your claim through to completion, to ensure that it is settled properly and fairly, and excesses are waived/refunded where appropriate.

Emergency assistance phone number for after hours assistance direct to your Insurer:

Vero Insurance

0800 800134

NZI Insurance

0800 2276537

QBE Insurance Ltd

0800 505049

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What people say about us

Baileys has been exceptional from start to finish. Tom made setting up the policy quick and painless, by really understanding my business and providing friendly advice I was confident I had the right covers in place. Also in regards to a recent claim, Donna provided excellent claims service and ensured I was kept up to date throughout the process. As a result the claim ran smoothly and was settled in a quick and efficient manner. Thanking you

The process of losing the mast, and getting to the point of being ready to sail home has been a long one with many lessons learnt. Our insurance company Lumley, broker Baileys Insurance and adjuster Moyle Marine Surveyors have been nothing short of fantastic the entire time. They have been realistic and helpful at every turn, putting our best interest first. Fiji is a long, long way from New Zealand when it comes to this type of thing.

The team at Baileys have been great to deal with. Tom made the process of setting up my business insurance quick and easy and is only ever a quick phone call or email away from answering any questions I have. Having a broker that knows me and my business makes all the difference in having confidence I have the right covers in place and support when it’s needed the most.
Kind regards

You've been our insurance broker since November 2000 and the personal, efficient and friendly attention we receive from you and the team at Baileys is really appreciated... Please pass on my thanks to all the staff at Baileys.