Business and Personal Insurance Broker Auckland New Zealand - Baileys Insurance

 Unit 9, 35 Apollo Drive, Rosedale, Auckland, New Zealand 0632

         0800 898585

 Complaint & Dispute Resolution Process

What Our Clients Say

Baileys has been exceptional from start to finish. Tom made setting up the policy quick and painless, by really understanding my business and providing friendly advice I was confident I had the right covers in place. Also in regards to a recent claim, Donna provided excellent claims service and ensured I was kept up to date throughout the process. As a result the claim ran smoothly and was settled in a quick and efficient manner.

Thanking you
Grant O’Donoghue
Safe Drive Vehicle Testing

The team at Baileys have been great to deal with. Tom made the process of setting up my business insurance quick and easy and is only ever a quick phone call or email away from answering any questions I have. Having a broker that knows me and my business makes all the difference in having confidence I have the right covers in place and support when it’s needed the most.

Kind regards
Alan Sexton
Itria Ltd

Baileys have been our broker for almost 2 decades and I’ve always found Pete and the team great to deal with. They’re always available and very quick to get back to us, their claims team is second to none and makes up an invaluable part of the service they offer. They take the difficulty out of the claims process by actioning everything needed to get things moving – it is a great relief to know that your broker will do this every time you need it.

We trust them to protect our business and our livelihood and wouldn’t hesitate in recommending them to anyone looking for a first class insurance broker.

Best regards

Dave Edwards – Waterproofing Solutions

Our business is extremely important to us and that’s why we use Baileys to arrange our covers, they really know what they’re doing but, more importantly, they understand what we do and that’s vital when you trust someone to organise your insurances for you. We’ve been looked after by Baileys now for well over 10 years and have had nothing but great service from Pete and the team. I’ve personally been dealing with Pete for the past 3 years and have found him to be very efficient and he really knows his stuff. I can always get hold of him, which is saying a lot when you consider the amount of automation and delegating that goes on these days, and I’d be more than happy to recommend Baileys to any anyone in business.

Sean Ridler – EMC Industrial Group Ltd

We have been a client of Baileys for well over 20 years now, they look after our business covers and all our personal insurance including Life Insurance covers.

We have always found the team to be friendly and the service consistently good.

Many a claim has been settled by the Baileys claims team over the years and they have always endeavoured to make this process as smooth as possible.

We really appreciate the personal touch that we get with Baileys, when we have queries or new work that needs insurance or any problems we encounter Baileys will sort this for us.

Baileys is an Insurance Broker I wouldn’t hesitate to recommend to others and they are 100% NZ owned which is a rare find these days.

Tony Mullins, Mullins Contractors Ltd

Dear Rensia

We have been clients of Baileys Brokers for many years with both of our Companies - Performance Housing Ltd and Topmark Developments Ltd trading as Highmark Homes Franklin.

Out of all our Brokers through our time with Baileys, you have stood out as the person who understood us best and fulfilled our very specific requirements in a timeframe to keep our Clients and their Mortgage Providers happy.

You have been a lovely person to deal with, so helpful and professional.

Thank you so much

Serena Roper

Rensia and the team at Baileys have been very supportive and helpful over the last 5 years (and I believe for several years with the previous owner) across both my companies. They know their business very well (and understand the key aspects of our business) and therefore have been able to identify and negotiate very good deals with insurers. Rensia’s team has also provided help, support and transparency around matching our requirements, premiums and also support through claims. We value this relationship.


We have used Baileys Insurance for our building company for over 10 years.

They have always put in place what we needed for our company.

They are easy to deal with and very efficient and friendly.

Carol Tucker
Whitecliff Developments Ltd

We recently had a claim against our insurance company for damage to our commercial property as a result of a burst water main. In dealing with the adjuster it got to a point fairly early on when we felt that we were never going to resolve this matter and end up with the drive and forecourt back to an acceptable standard.

Enter "Team Bailey" led by Neil Bailey. From the time that I met with Neil and the relevant contractors on site I began to feel greatly relieved and supported in dealing with the adjuster. Neil took the matter over and progressed the claim to a successful end with us receiving a very fair and reasonable outcome.

We would recommend Baileys for your business insurance.

Our sincere thanks to Neil and his team.

Barry & Janice

Many thanks Carolyn. Your proactiveness shows me I’m working with a great insurance agent!


Thank you so very much for your support on resolving this issue.

I really appreciate your professionalism and regular follow-up on the matter. All due to something that was my mistake. I am delighted with the outcome and am a very happy customer.

I often recommend Baileys to people and with your fabulous service it is a reminder just how great the company is

Thanks again

I must stress how impressed we were with the insurance, Wendy’s help, Paul’s assessments, and the way the whole claim was handled. Absolutely brilliant!!!

Thank You and Cheers for Now

Thank you for your efficient response. I'll take this opportunity to say thank you for the way in which you and your staff have been there for me when I have needed you through the years, after violent storms and rocky encounters. A friendly voice in addition to the insurance cover has always been appreciated.

Kind Regards

We really appreciate that you stepped up to the plate on this claim, and helped us out, which really underlined to us the importance of having a good broker on your side, particularly one with yachting experience

Best Regards
Ian, Kate & Milly

Many many thanks to you for all the help you have given us over the years - we have no hesitation in recommending you to anyone looking for boating insurance. Hassle free and always very helpful!

All the very best to you and yours

Kindest Regards
Dennis & Gail

Thank you for your coverage over many, many years. Although I have been very fortunate to not have ever needed to put in a claim it has been reassuring that your reputation for quick & efficient handling of claims has spread both within the Marauder Owners Association and from other aquantences within the boating fraternity. It has been nice to know that your company really works for its clients and not just for the Insuring Company.

Ivan Berry

I have been amazed at the fact that Baileys have been so painless to deal with and the claims process I was dreading has been almost enjoyable!

Hats off to Baileys - the claims team are a walk in the park compared to other companies.

Kevin Palmer,

I have claimed once from your company in 14 years and you were extremely helpful. I will not forget your integrity. I'm probably getting too old to get another boat, but would certainly recommended you to any other boaties out there. Pat yourselves on the back for an honest and great service.

Many thanks, Stu Sanders

The process of losing the mast, and getting to the point of being ready to sail home has been a long one with many lessons learnt. Our insurance company Lumley, broker Baileys Insurance and adjuster Moyle Marine Surveyors have been nothing short of fantastic the entire time. They have been realistic and helpful at every turn, putting our best interest first. Fiji is a long, long way from New Zealand when it comes to this type of thing.

Bruce Goodchap, Vessel "Squealer"

Hi Neil, When we took out the policy we did so because we had received excellent reviews of your company from other cruising Yachties and we liked that you took the time to personally come and visit us at the boat. Having been in the unfortunate situation of being in a cyclone that lead to a substantial claim being filed we can say now without any contingencies that we are 100% satisfied with the process and the outcome.

As a result of the claim we have made and the settlement that resulted we will continue to recommend you to whoever we can and be able to do so with confidence.

Regards, John Hembrow, Vessel "Red Sky"

Hi Peter, We are the owners of the vessel OUTSIDER, Genisis 320 Tournament, which had a Major Electrical Fire on board while travelling to Great Barrier Island on the 27th December 2012 just south of Anchorite rock. We put out a Distress Call on vhf CH 16. The Response from Auckland Coast Guard vessels and other units around Auckland was rapid and a great feeling for my wife and I to see them coming to our assistance. What a professional service. A very BIG thanks to the teams on TRILLION RESCUE ALFA, ASB RESCUE, HIBISCUS RESCUE and DEODAR. Plus all other units responding.

To the Team at BAILEYS, you sure know how to treat clients in trouble. I called your office in the morning (after recovering from smoke inhalation) and Wendy was extremely helpful, she put me in touch with Steve Moyle Assessors who came out within 2 hours to check over damage and got the wheels of repair underway in a very professional manner. There was never a question or query. "LETS GET THE BOAT BACK IN THE WATER ASAP" was everyone's attitude.

A special BIG THANK YOU to DAVE GUTRY MARINE REPAIRS, job well done. Being an AUXILLARY RESCUE VESSELL with Auckland Coast Guard we are always safety conscious, BUT THINGS DO HAPPEN.

A great choice to change my insurance over to BAILEYS - TOP SERVICE, TOP TOP COMPANY, always following up. Thoroughly recommend them to anyone, anytime.

Thanks to all again, we are now back in the water and had a great weekend away.

Regards Rodger McIntosh

Dear Peter, Thank you for your letter and kind gift of a bottle of red wine which I gracefully accept. As you have always given good service to me, I had no hesitation in recommending your Company to Peter Lindsay-Smith.
Having had the boat for 30 years it was very hard to give up, but due to personal circumstances we have had to.
Thanks again for you letter and kind offer.

Regards Lindsay Caudwell

Hi Neil, Just a note to say how much I have appreciated the helpful and professional way in which the claim for the loss of my boat has been handled. A big thank you to you, the insurer, and assessor. Having found myself in a position I never dreamt of being in, and having to come to terms with the loss of Frolic III, it was good to find that the insurance claim was settled without any hassles. In both setting up my policy, and now in handling this claim, your company has provided exemplary service, and I will have no hesitation in recommending you to others.

Regards Alan

Hi Neil, Thank you very much for being so understanding and helpful with my recent claim. You and your company and the assessor you chose were absolutely brilliant to deal with. Once again, thank you to you and your team and all the best for 2012.

Regards Simon Phelps

Hi Neil, just a note to say how happy we are with the service provided by your company [Baileys Insurance] after our little oops with our boat. I would have to say it definitely was a one stop shop as I made a phone call to you from on the water and it all happened from there, your assessor Mr. Steve Moyle then contacted us and made all the necessary arrangements for slipping and repair and both you and Steve kept in touch while our boat was in the repair yard and nothing was a hassle.

Neil, I have to be honest with you and say I was not looking forward to dealing with the insurance company and the assessor, but in reality it could not have been easier and every one we dealt with did their part well.

Once again on behalf of my wife [Julie] and myself thanks for making a harrowing time hassle free and I have no hesitation in recommend Baileys Insurance and Steve Moyle Assessors. Keep up the good work guys.

Regards Frank and Julie Coggan "Casablanca"

Dear Neil, I wanted to write and thank you for your help and service following our recent claim on our home and contents insurance provided by Vero Insurance through your firm.

Any time one has to make a claim it is usually coupled with a fair amount of stress and anxiety following the loss of, or to ones property. This was certainly was the case with us recently! During a time that is often difficult we found not only your staff, but that of Vero fantastic. Wendy constantly checked up on the progress of the claim and made sure it was progressing smoothly, this was reassuring on its own. Add this to the ease of dealing with Murray Whitmore, our 'face' of Vero Insurance.

With much bad press surrounding insurance today it was a pleasure to deal with Murray, who at all times was professional and straight talking. He let us know in plain terms where our claim lay, his decision making and his reasons for them. This left us knowing what was to happen, followed up when necessary and was thorough. I would applaud him on excellent service and communication.

Neil, as you know I am not one to readily praise and endorse; but felt this letter warranted. I have, and will continue, to recommend both Baileys and Vero to friends and business associates based on this experience and service.

Yours sincerely, Russ Baunton

Thanks Peter, to you and your team. From the moment I called you when I returned to the office after my vehicle was hit from behind, I have had to do nothing but provide details of the accident. And even that was made hassle free.

Susan kept me informed of progress with the other insurance company, and called me to advise that they had reimbursed the excess that was to have been payable on my insurance.

I thought too, that you would be interested to know that the panel-beater you recommended has provided very good service. From the most helpful obliging truck driver who collected the car (as the boot had been jammed shut, I needed assistance to recover material that I needed) to the regular updates on progress, and the provision of a good courtesy vehicle, I have been well looked after.

The inconvenience of having such an accident has been minimised to the point of virtually no inconvenience.

Margie Sorensen

Hi Peter, I just wanted to send you an email and say thank you very much for all the effort in managing to get the insurance company to reimburse the excess for my car. Sorry for the lateness of this email but again thank you."

Thanks & Regards Nic Fry, Danbury NZ Ltd

Baileys Insurance are in my opinion, the "gold standard" of Brokers.

Rodney Cowell

"Thank you so much for lodging this claim for us - you are an absolute life saver - we are so grateful. We will fax through the signed claim form today so you should have it by Monday. Thanks again for all your help and support."

"Thanks to the very helpful team at Baileys Insurance for assisting with our insurance claims for our Raven 31. Your efficiency and proactive approach helped to take much of the leg work out of our hands. Full marks!"

Bruce Cowan

I am in the process of purchasing a car for my business, and it will solely be for business purposes, and I thought, seeing as I have received amazing service from you and Baileys for my other business insurances, I would ask you to help.

Fraser Cameron

Dear Pete, thank you for the great news this morning. In respect of this claim, I would like to personally thank you for your pro-active approach to our situation. Had we not received your input and advice, we certainly would not have even filed a claim.

We believe that your understanding of what we do in our business combined with your professional knowledge of your field, resulted in we at Pilchers getting the best possible advice and follow up assistance.

The excellent result we have achieved has restored our faith in the insurance process (no mean feat in these times) and we offer this unsolicited endorsement of your service and professionalism to be used as you see fit.

Once again, thank you for your help.

Dave Edwards - Director, Pilchers Waterproofing Ltd

I've dealt with you and Baileys for many years now through my employer's business and have been very pleased with the service you have provided. When we needed to set up the cover for our own shop there was no question that I would come to you.

Over the time we had the business you were always available and never failed to return my calls. Genuine interest is shown in dealing with our concerns and you always explain the various insurance covers in depth. Because neither Sue nor I have a background in this sort of insurance we were especially pleased that your explanations were always put in a way that we could truly understand why we needed what we needed and what it provided for us.

Thanks very much for the great service you provided.

Colin and Sue James

My wife and I, owners of the charter yacht Lisoi, wish to express our satisfaction and gratitude to you for settling our claim for repairs to the Lisoi's engine, damaged by saltwater when sailing across the Hauraki Gulf recently. Our sincere thanks.

Elisabeth and Peter Leersnyder

Hi Peter, I would personally on behalf of my family like to thank you for helping us out with the recent car break-in. We have received the payment and I have slowly starting replacing the items. Thank you.

Anil Nathoo

We've been dealing with you all for many years now as a client in our profession as panelbeaters.

We know from experience with other brokers and insurance companies that there is no question at all that you work for your customer not the insurer. When a problem comes up you are all so determined to get it sorted out, always making sure that the best result possible is achieved for the customer. As we all know, insurance companies are very quick to say "no" so it's great having you guys to take up the case.

I find the whole team at Baileys to be sincere, honest and frank and I always get to talk to someone when I call without having the hassle of dealing with a telephone system and we all know it's much nicer talking to a real person rather than a machine.

Blair McMillan

Just a quick note to express our thanks for your assistance over the last financial year. Up to 95% of the work we do here is for insurance companies or for companies running large fleets which are handled through insurance brokers.

I would have to say that the service provided by Baileys is easily the best we have come across. It is a rarity to find a company that actually provides a quality service for their customers. We have found that your ability to liaise with insurance companies has meant that we can streamline our processes here to benefit your client. This has enhanced our service to provide a preferential treatment to all Baileys customers.

At the end of the day, a happy customer can only be beneficial to our business, we greatly appreciate all your help in enhancing our business and reputation. We look forward to dealing with you in the future.

Calem Withers, The Body Shop - Collision Repair and Paint Refinishing

By the way Neil, if I've overlooked saying so for a while, your team Susan, Wendy, Peter and of course yourself - do a great/exemplary job and it is very reassuring to have you looking after our insurance interests.

Richard Rowntree

Dear Neil - As you know, we have referred several of our clients to you over the past few years for their marine insurance.

We have heard from many of these clients saying how happy they were with Baileys Insurance, and we have been extremely impressed by the service and professionalism that all the Baileys Team have shown to both our clients and ourselves.

We've now changed all of our own insurances to Baileys as well, and would unreservedly recommend you to any of our clients.

Thank you Neil, Barbara and all the team.

Tony and Kay, Tony Newmarch Marine Brokers

Just a quick note to say how impressed I have been with the rapid resolution of my claim for the damage to my vessel "Pott Black". Repairs are now well underway. It's been an excellent experience to have had the claim sorted so quickly and professionally. It has saved a lot of stress which I was expecting.

Colin Hunt

Many thanks to Wendy and staff for help with my recent claim. You gave great service and were very helpful.

Stu Sanders

Peter - You were appointed our broker in October 2003 following a problem in settling a major claim for stolen shoes from a shipment out of Italy. The loss occurred on 01/07/03 and we saw virtually no progress on the claim until you took over from our previous insurance broker. Once you became involved, on 7th October, the process was explained to us and with your help the claim was paid out within 14 days and that's after nothing for 3 months!

Thanks very much for your assistance and, we look forward to a mutually beneficial relationship in the future.

Ken Fry, Marlboro Shoes Limited

"We wish to record the excellent service given by the dedicated Assessor, Steve Moyle, following the grounding of our launch at Waiheke Island. We found his service to be excellent during and after the grounding salvage and repairs."

"Peter - You've been our insurance broker since November 2000 and the personal, efficient and friendly attention we receive from you and the team at Baileys is really appreciated. When you are not available there's always someone else there to help. We found this particularly good when we had a claim for the stolen outboard from our boat. Neil simply stepped in and the whole process went very smoothly.

We also find the service you are able to offer from the panel beater you deal with is excellent. Having a replacement vehicle delivered to us while ours have been off the road following an accident has been invaluable.

Please pass on my thanks to all the staff at Baileys."

Margaret Spooner, Office Furniture Hire

Our company has been dealing with Baileys Insurance Ltd since 1998, during which time they have handled all of our business and some personal insurance. We have always found them to be competent and would not have any hesitation in recommending them to others.

Warren North, Terracon Coatings Limited

Neil - I'm off to the UK for an unknown period. I'd like to thank you and all the team for the most excellent service I have received over the years. I will certainly utilise you again on my return. Again many thanks, and best wishes to the team."

Alan Fenner

We can unreservedly recommend Baileys Insurance. They have looked after our vessel insurance for some years now, and as boaties themselves, we find them very easy to deal with and very responsive.

Allan Wetherall, Sue McBride 'SueSea'

Peter - The cards from Vero arrived. Thank you so much for organising that so speedily. You're the hero of the week!

Kenina, Acorn Solutions New Zealand Limited

Thanks for the professionalism and speed you processed my vehicle claim... it was excellent service! As my other insurance comes up I would like to give you an opportunity to quote.

Dave Rosenberg, Datastor Limited

Thank you very much for dealing with our request so promptly.

Clare Brown, Simpson Western Lawyers

We disposed of our faithful old jalopy in January. Thanks for your excellent service over the years. We'll also miss the newsletters!"

John Allan

You're so welcome and it's so nice to be able to refer someone and know that they are well looked after, like me."

Jo Lemmens
(in response to a letter of thanks we sent)

To all the staff at Baileys, especially Susan and Peter. I would like to thank you all for what you have done over the past two weeks for me.

William Langslow
(following the completion of a total loss claim for his car)

I would like to thank you and the team for the prompt replies to my queries and the professional approach and excellent service that you have provided me with. It is a pleasure to have my boating insurance with you. Many thanks again.

Mike Brown

Following my claim, Panelbeater already in touch and will pick up Monday. Cheers for great service.

Kay Hawks

Peter, Many thanks for your letter of 9/6/05 and excellent service.

Rob Hay

Hi Wendy, Thanks for helping me with my recent insurance claim, I really did appreciate being kept informed every step of the way."

Judy Ellis

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