Motor Vehicle (including Windscreen) Claims

Before completing a Motor Vehicle Claim, please check the following guide, to help your claim proceed smoothly.

For Vero Claims Only please complete the online claim form here. Claims |Vero

MOTOR VEHICLE CLAIMS GUIDE:

1. Please advise us as soon as any loss or damage occurs.
2. Do not admit any liability to anyone at the scene of an accident, even if you think you’re at fault.
3. Please complete the claim form fully, taking special care to include all known details of other vehicles/drivers involved and any witnesses. This will help us to ensure your excess is waived if you are not at fault.
4. If your vehicle has been stolen, please notify the police immediately.
5. Once your vehicle has been taken to the repairer of your choice, please ensure they contact the assessor from the insurance company, so that repair costs can be agreed.

Click here to download a Motor Vehicle Claim Form then print it and email it to claims@baileysinsurance.co.nz. 

Vero Online Claims:

Once completed if you could please send the copy of the completed form to us that would be appreciated.  Once you have finished it will download automatically for you and you will get a reference number, please also send that to us.

Vero will then advise how the claim is to progress, an assessor may be appointed, and we will monitor your claim and keep you updated.

Please don’t forget to put your preferred Panel Beater on the form.  Heres’ a link for you to choose a Vero approved one if you don’t have one Click Here To Choose a Panel Beater.

As your brokers, we will ensure all information is appropriate before submitting the claim to your Insurers, and we will follow your claim through to completion, to ensure that it is settled properly and fairly, and excesses are waived/refunded where appropriate.